SOZNI PASHMINA CARDIGAN

FAQs

# HOW CAN I TRACK MY ORDER ?

After placing your order, you’ll receive a confirmation email right away. Once your order has been processed and shipped, we’ll send you a follow-up email with the shipping details and tracking number.

# HOW LONG DOES IT TAKE TO PROCESS AN ORDER?

Kindly allow up to 5-7 business days for your order to be processed and dispatched. For ready-to-ship products, the processing time is often quicker, typically around 2-3 days. 

# WHAT ARE THE CHARGES FOR CUSTOMISATION?

Any minor changes in size, measurements, or silhouettes are free of customization charges. Please email at info@hindostanarchive.com to discuss major customizations, accordingly the charges will be decided.

# DO YOU COVER DUTIES/TAXES FOR INTERNATIONAL SHIPMENTS?

Global shipping is complimentary for purchases over $100. All duties/taxes for any shipment around the world are taken care by us beforehand. No stress for the customer.

# HOW DO I CHOOSE THE RIGHT SIZE?

Every product includes detailed garment measurements rather than generic sizing.

If you're unsure, email us with your:

• Height
  
• Weight
  
• Chest
  
• Waist
  

We'll personally recommend the right size.

# WHAT IF THE GARMENT DOESN'T FIT?

Our team is happy to recommend the best size before you order. If the fit still isn't right, we'll help arrange an exchange where eligible.

# HOW SHOULD I WASH MY GARMENT?

Most garments recommend gentle hand washing or professional dry cleaning for longer life.

# IS MY PAYMENT SECURE?

Absolutely.

All payments are processed through encrypted, secure payment gateways. We never store your payment information.

# CAN I SPEAK TO SOMEONE BEFORE ORDERING?

Absolutely. If you have questions about sizing, fabrics, styling, or shipping, our team is happy to help you choose the right garment before you place your order.